The Fitbit Ionic Recall: What You Want To Know


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Fitbits are jam-packed with options these days: You possibly can depend your steps, calculate your resting coronary heart fee, and even detect arterial fibrillation. However studies at this time point out that some Fitbit customers are experiencing a characteristic they positively by no means requested for: burning.

Fitbit introduced at this time that it’s working with the Shopper Product Security Fee to voluntarily recall all of its Ionic mannequin of smartwatches: one of many model’s top-of-the-line trackers designed for “athletes in any respect ranges.” The watch is supplied with on-screen exercises, a 24/7 coronary heart fee monitor, and phone-free music listening.

“Buyer security is at all times Fitbit’s high precedence and out of an abundance of warning, we’re conducting a voluntary recall of Fitbit Ionic smartwatches,” Fitbit stated in a press release, per The Verge.

The recall comes after the model acquired over 100 studies of the watch’s lithium-ion battery overheating, in addition to 78 shoppers reporting burn accidents. These reported circumstances account for lower than 0.01 % of the estimated a million Ionic smartwatches offered within the U.S., together with two studies of third-degree burns and 4 studies of second-degree burns.

A further 693,000 models have been offered internationally with 40 individuals reporting burn accidents. The recalled mannequin numbers embrace FB503CPBU (in slate blue/burnt orange), FB503GYBK (in charcoal/smoke grey), FB503WTGY (blue grey/silver grey), and FB503WTNV (Addidas version, ink blue/silver grey).

Ionic smartwatches had been discontinued in 2020, however had been nonetheless being offered on third-party distributors like Amazon, Walmart, and Greatest Purchase as just lately as December 2021. So for those who simply so occurred to grab one up over the vacations (or any time because the watch launched in 2017), Fitbit recommends taking the wearable off instantly.

The corporate has additionally acknowledged it can present pay as you go packaging for returns and challenge a $299 refund. You must also anticipate to obtain a 40 % low cost code for choose Fitbit units. (You possibly can name at 888-925-1764 or go to Fitbit’s on-line refund middle to get the ball rolling.)

This is not the primary time the model has recalled one in all its wearables. Again in 2014, Fitbit recalled about a million models of its Drive mannequin within the US and one other 28,000 in Canada after the supplies from the band brought about allergic reactions, blistering, redness, and rashes. Again then, the model provided customers a full refund.

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