Tech is poised to remodel the pharmacy expertise for sufferers


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Treatment adherence has been a historic problem in healthcare. In truth, in accordance with a examine printed within the Permanente Journal, remedy nonadherence causes roughly 125,000 avoidable deaths every year. 

However new applied sciences and an growing give attention to the affected person expertise might assist curb this challenge. 

MobiHealthNews requested the College of Pittsburgh Medical Heart’s chief pharmacy officer and SVP of pharmacy Chronis Manolis about tech’s potential to vary the pharmacy expertise. 

MobiHealthNews: How do you assume know-how can remodel pharmacies? 

Manolis: Expertise can remodel pharmacy in many alternative methods, however all of the instruments [are] typically designed to reinforce the patient-pharmacist engagement. Areas similar to information assortment, SMS textual content messaging refill reminders [and] coupon financial savings are amongst among the areas that we’ve leveraged.

MobiHealthNews: Do you assume know-how might help to deal with affected person adherence charges?

Manolis: Completely, we’re using it right now. From superior analytics exposing limitations to textual content message refill reminders to particular packaging drugs, there will likely be a continued focus of environment friendly messaging and barrier elimination.

MHN: How is the consumerization of healthcare altering affected person expectations? 

Manolis: Sufferers need to meet the place they’re and thru the effectivity of know-how. If we don’t make investments closely in affected person engagement, we gained’t optimize the affected person expertise.

MHN: How has your staff applied know-how at UMPC’s pharmacy?

Manolis: Considered one of these applied sciences known as UPMC Rx Specific, which we’ll spotlight as a case examine in our presentation. That is an automatic affected person engagement device constructed at UPMC that’s designed to reinforce the member expertise by offering white glove service at scale. 

Manolis will likely be presenting at HIMSS22. His session is entitled “‘Gentle’ Tech with Massive Pharmacy Ecosystem Influence.” It’s scheduled for Thursday, March 17 from 10:00–11:00 a.m. in room W230A within the Orange County Conference Heart.


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